Our mission is to be the number one provider of music therapy in Orange County. We are a small, passionate team that prides itself on bringing the transformative power of music to individuals of all abilities. We achieve this through collaborative teamwork and engaging, client-centered sessions.

Job Description:

As a Client Success Coordinator at OC Music Services, you will play a central role in creating a welcoming, organized, and supportive experience for the families we serve. We are a small family owned studio with a mission to provide equal musical opportunities within our community. Our services include traditional music lessons, adapted lessons, and music therapy.

This role is the first point of contact for many of our families and community partners. You will help guide new families through the intake process, support ongoing communication, and ensure that scheduling and studio operations run smoothly. Your work directly supports our clinicians and educators so they can focus on delivering high quality services.

You will help maintain consistent communication with families, coordinate schedules and changes, and support the daily flow of the studio environment. This includes contributing to a warm and organized studio atmosphere that reflects our values of inclusivity, growth, creativity, and community involvement.

We are seeking a highly organized, proactive, team player, and personable professional who enjoys building genuine relationships and creating positive interactions with families. The ideal candidate is warm, engaging, and confident communicating with parents, someone who can bring ease, clarity, and even moments of joy to everyday conversations. We want families to feel supported, heard, and uplifted when they interact with our team.

Key Responsibilities:

Beyond daily responsibilities, we are looking for someone who is thoughtful about systems and structure. This role is ideal for an individual who enjoys identifying opportunities for improvement, contributing ideas, and helping refine processes as our studio continues to grow. We value team members who take ownership, think critically, and add to the strength of our organization, not simply complete tasks.

• Serve as the primary point of contact for new and existing families.
• Manage studio scheduling.
• Respond to phone calls, emails, and inquiries in a timely and supportive manner.
• Guide families through the intake process.
• Maintain consistent communication with families regarding scheduling, updates, and studio information.
• Develop positive, lasting relationships that strengthen family trust .
• Proactively identify scheduling conflicts or gaps and implement solutions.
• Maintain accurate client records and documentation within internal systems.
• Assist with maintaining studio supplies and inventory.
• Help maintain and refine administrative systems.
• Identify opportunities to improve communication, organization, and efficiency.
• Contribute ideas that strengthen structure, streamline processes, and enhance the overall client experience.
• Work closely with therapists, instructors, and leadership to ensure aligned communication. 
• Communicate clearly and professionally across team members regarding schedule changes and family updates.
• Uphold the mission, values, and culture of OC Music Services in all interactions.

Qualifications:

• Strong interpersonal skills with a natural ability to connect with parents and families in a warm, authentic, and engaging way. You enjoy conversation and are able to help people feel comfortable, heard, and supported.
• Excellent verbal and written communication skills (phone, e-mail, text).
• Prompt responsiveness and reliability. 
• Emotional intelligence and professionalism.
• Solution oriented thinking. 
• Organizational ability and attention to detail for managing schedules and systems.
• Comfort with technology (google suite and scheduling software).
• Excellent communication and organizational skills.
• Ability to work independently and collaboratively.
• Valid driver’s license, clean driving record, and reliable transportation.
• Must pass a background check. 

Bonus qualities we value:

• Experience working in a client facing, service based environment.
• Experience helping build or improve systems, workflows, or processes.
• A calm and positive presence that contributes to a welcoming atmosphere.

What We Offer:

• Monthly Health Insurance Stipend
• Paid Time Off
• Paid Sick Time
• Holiday Pay
• 401K
• Company Provided Computer
• Mileage Reimbursement 
• Ongoing Mentorship and Leadership Support
• Weekly Team Meetings
• Collaborative Environment
• Mission Driven Workplace 
• W2 Position

To Apply:

Please send your resume to hello@ocmusicservices.com.

This company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email hello@ocmusicservices.com for accommodation options.

Job Type: Full-Time

Starting Hourly:  $21-31

Expected hours: 10:30-7:00 PM M-F

Experience:

• Operations or Office Management Preferred

Ability to Commute:

• Santa Ana, CA 

Work Location: In person